The Clinic Operation Officer is responsible for ensuring smooth and efficient clinic operations both onsite and online. The Clinic Operation Officer provides client services with professionalism and respect, manages client registration and appointment scheduling, and coordinates with CBO partners for referrals.
This role also supports online service platforms such as appointment booking and teleconsultation, assists with all logistics and administrative tasks in clinic, and ensures effective communication within the clinic team.
1. Welcome clients and provide non-judgmental, gender-sensitive, and informative responses to all inquiries.
2. Respond to client inquiries through calls, emails, LINE Official, Facebook, and Instagram in a timely and professional manner.
3. Provide information on clinic services, promotions, and financial assistance programs.
4. Support telehealth services, including virtual consultations and online follow-ups, guiding clients through the process and troubleshooting access issues.
5. Ensure smooth communication between clients and clinicians, maintaining consistent service quality across both onsite and online channels.
6. Interview clients to obtain necessary personal information, documents, and signatures.
7. Ensure complete and accurate registration and service data entry in the clinic system.
8. Correct registration or data errors and assist other staff with registration as needed.
9. Maintain client records and confidential data according to organizational data protection standards.
10. Generate reports and statistics when requested by the Clinic Operation Supervisor.
11. Manage appointment bookings and coordinate clinician schedules to maximize service availability.
12. Communicate with clients and staff regarding appointment status, waiting lists, and rescheduling options.
13. Coordinate with CBO partners, referral organizations, and external clinics for client referrals and follow-ups.
14. Maintain up-to-date referral tracking and ensure timely communication between all parties.
15. Support clients in navigating referral options and ensure continuity of care.
16. Perform administrative duties and management of clinic supplies and equipment including estimation of supplies and equipment, coordination with Procurement and vendors, stocking and inventory record.
17. Perform other tasks as assigned.
1. Bachelor degree in social work, psychology or a related field, or equivalent minimum 2-3 years of experience in HIV and AIDS.
2. Experience in environment of hospital, clinic, or medical service center are preferred.
3. All genders and gender identities are welcome to apply.
4. Case management and counseling experience preferred.
5. Must be computer literate.
6. Must be computer literate Must be sensitive, friendly, and have the people skills to work with transgender clients and their partners, including those who are sex workers, youth, substance users, low-income individuals.
7. Data collection, analysis, and reporting for health outcomes.
8. Provide HIV counseling and guidance on PrEP/PEP, supporting clients to cope with diagnosis.
9. Collect, analyze, and communicate data to improve client health outcomes.
10. Manage multiple tasks under deadlines and work well under pressure.
11. Communicate effectively and professionally in Thai and English with clients and staff.
12. Maintain punctuality, flexibility, and open communication with supervisors and team.
13. Demonstrate conflict management skills.
Pribta Clinic, 319 Chamchuri Square Building, 11st Floor, Unit 1109-1116
Phayathai Road, Pathumwan, Bangkok, Thailand
**Convenient located near the MRT (Samyan Station)**
Only short-list candidates will be notified.
Please send your cover letter, CV and expected salary by email to: recruit@ihri.org . If you need any further information, please contact us via e-mail or phone: 061 868 9651 or visit our website at www.ihri.org
